For Customers having Unemployment Claim issues

ATTENTION: DUA’s online services, including UI Online, will be unavailable from Thursday, May 1 at 5:00 PM EDT until Tuesday, May 6 at 8:00 AM EDT. You will not be able to access your account or request weekly benefits.

Unemployment Assistance will not be available Friday, May 2nd or Monday May 5th.

More information is at the bottom of this page.

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Only residents of Cape Cod and the Islands can receive assistance with their Unemployment claim issues at the MassHire Cape and Islands Career Center.

Walk-ins are welcome on Mondays 9:00 a.m. to 12:00 p.m. and Fridays 10:00 am to 12:00 p.m. and are seen on a first come, first served basis. There is only limited availability during these times.

Holidays may impact hours and availability.

The number of clients we serve will depend on staff availability, therefore, you may be asked to return another day.

You will need to know your Social Security number, password to log into your DUA account, bring a phone which can receive text messages or emails and a VALID (NOT EXPIRED) State issued Picture ID.

If you need to file a claim and cannot use a computer independently or with the help of a person accompanying you, please call the Department of Unemployment Assistant at (617) 626-6800, and you will be able to open your claim over the phone. You will need to call persistently until you get through.

If you are not a citizen and want to open a claim, you need a VALID (NOT EXPIRED) work authorization card, your Social Security card and proof of residence within Cape Cod and the Islands, such as a recent utility bill.

For more information about the Department Of Unemployment Assistance, click HERE.

DUA’s New Online Unemployment Services System

On May 6, 2025, DUA will launch a new system called Unemployment Services for Workers, replacing the current UI Online system. If you lose your job, you’ll use Unemployment Services for Workers to apply for benefits, request weekly payments, and manage your unemployment account.

We will not have Unemployment Assistance on Friday May 2nd or Monday May 5th.

Please follow this link for further information: Guide to the New Unemployment Services System