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Executive Director, Information Services – Hyannis
Full-time: Plan & direct implementation, operation, & maintenance of clinical, clinical ancillary, hospital outpatient & medical practice, & patient management (revenue cycle) information systems. Participate in the ITS strategic planning process & develop tactical plans to deliver on ITS components of our strategic objectives. Direct assigned projects, vendor evaluations & selections, feasibility studies, system implementations/upgrades & other activities related to supported information system applications & technologies. Works collaboratively with ITS leadership peers to ensure full collaboration & coordination amongst ITS groups. Seeks to leverage existing technology & identifies use cases for the adoption of new technologies & features. This position interacts with all levels of management throughout the system & is a key leadership role within the ITS department in its relationships. Bachelor’s degree in computer information systems, Business Administration, Healthcare Management, or a related discipline. Master’s degree preferred. Eight years of progressively more responsible related work experience managing the acquisition, development, implementation & support of health care software & related technology. Excellent, proven leadership skills including the ability to lead project teams, build consensus, & mentor ITS managers & staff.
Physicians Services Secretary – Sandwich
Full-time: Provide administrative support for our Physicians Clinic. Perform all activities associated with the daily operations of the clinic including scheduling, registration, coordination of diagnostic testing & specialty consults. Responds to calls from patients, doctor’s offices, case managers, & insurance companies, in a professional manner. Accurately communicates accurate messages as needed Insurance approvals & documentation are recorded in the EMR in accordance with department standards. High school graduate required. Associates degree preferred. Two years’ experience in a medical/physician’s office setting &/or experience with insurance benefits preferred. Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Patient Access Representative – Mashpee
Full-time: Patient Access Representatives serve as the first point of contact for our patients, ensuring high patient satisfaction & experience in coordinating flow of services. Welcoming patients & caregivers, verifying accurate patient demographic & insurance eligibility information. Collecting co-pays, reconciling payments & assisting with new patient enrollment & education to Health Center services. Supporting clinical teams as needed with scheduling, patient communication & documentation. Ideal candidate will have 2 years+ working in an outpatient setting & be familiar with the insurance verification process. Strong communication skills, attention to detail as well as demonstrated computer literacy required. Bi-lingual skills a plus!
Pharmacy Call Center Specialist – Harwich Port
Full-time: The Pharmacy Call Center Specialist works on payment appeals & denials. Keeps Pharmacy Director informed about audit & payment issues/projects. Mentors & trains other pharmacy staff on department workflows & QS1 functionality. Assists with Patient Assistance Programs, where applicable. Monitors fax inbox to ensure medication related faxes are handled in a timely manner. Provides exceptional customer service & accommodate customer needs in a timely, efficient, & caring manner. Registered &/or Certified Pharmacy Technician license. 3 or more years of pharmacy or medical experience. Knowledge of medical & pharmacy terminology & an understanding of pharmacy computer system operations (hardware, software, & operating systems), contracting, billing, & pricing. Excellent computer skills. Excellent customer service skills.
Bereavement Coordinator – Hyannis
Full-time: Responsible as a member of the interdisciplinary team for the bereavement program to help meet the patient & families social & emotional needs in this area. Responsible for developing, implementing & supervising the bereavement program & for the delivery of related services. Adheres to standards of social work practice as set forth by the National Association of social workers & demonstrates an understanding of the hospice philosophy of care. Oversee adequacy & appropriateness of bereavement programs for family members. Develop new bereavement programs & services as needed. With the Chaplain, plan & conduct Memorial/Remembrance Services for the staff & family. Bachelor’s degree in social work or Bachelor’s Degree in seminary, theology, pastoral ministry required. Demonstrate experience in the areas of life threatening & chronic illness, grief & loss, individual, family & group therapy. One (1) year of Social Work experience, preferably in healthcare preferred. Master’s Degree preferred.
Registered Nurse – Buzzard’s Bay
Full-time: Join our Nursing Primary Care Teams as we expand services! We offer a rewarding, team centered environment that allows our Nursing Staff to work to the top of their licensure level! You will be responsible for the coordination of services and pursuit of excellence in integrated care for our patients. Focus on Patient Education, Assessments, implementing and monitoring care plans, triaging calls and ensuring Quality outcomes. No evenings or weekends! Graduate of accredited school of Nursing, BSN strongly preferred. Demonstrated proficiency with EHR, with EPIC a strong plus. The ideal candidate will also have worked in an outpatient setting and experience working with underserved populations.
Referral Coordinator – Hyannis
Full-time: We are looking for an extremely talented Referral Coordinator to join our Team. The Referral Coordinator is responsible for processing patient insurance referrals, consultations, & diagnostic procedures relating to patient care which includes knowledge of insurance companies & their covered services. In addition, the Referral Coordinator will act as a Patient Navigator, contacting patients to provide appointment dates & times as well as any necessary testing needs. High School diploma or GED. 2 years of experience working in a professional healthcare environment. Understanding of HMO, Managed Care, & other Third-Party Insurers. Knowledge of multiple on-line registration insurances websites, Electronic Medical Records & Electronic Practice Management experience, EPIC/OCHIN desired. Knowledge of Medical Terminology required. Intermediate computer literacy with Microsoft Office applications: Word, Outlook, Excel. Must be able to articulate & communicate clearly in English. Bilingual English/Vietnamese/Portuguese or Spanish highly desired. Position will be hybrid with 3 days on-site work required at the Health Center-Hyannis.
Medical Assistant – Brewster
Full-time: Join our dynamic team as a Medical Assistant and play a pivotal role in promoting student health & well-being! As a Medical Assistant, you’ll take charge of scheduling medical & dental appointments, transporting students to essential healthcare visits, & providing vital clerical support to ensure compliance with Department of Education, EEC, & Department of Public Health regulations. Medical office &/or CNA experience required. Strong computer literacy is essential. Prior experience in a medical office &/or familiarity with medical terms preferred. High School Diploma or GED required. Must possess a current driver’s license. Fluent English speaking & writing skills, empathy & the ability to listen, good time management skills & professional appearance & demeanor are all required for this position. Ability to safely handle children in crisis situations with compassion.
Registered Nurse – Hyannis
Full-time: As a member of the nursing & care management team, provides nursing services to facilitate the screening of new foster homes & participants; assists with matching & placement services & maintains services to participants, as needed. Provides oversight to caregivers in nursing care of participant; coordinates participant care with local home health agencies; educates, supervises & evaluates caregivers in care of program participants; participates in ongoing supervision of participants in homes via regular outreach visits. Provides professional nursing services within established department policies & procedures. Provides on-call coverage on nights & weekends, as scheduled. Registered Nurse licensed by the Massachusetts Board of Registration in Nursing. Minimum 2 years prior nursing experience in the direct care of the elderly or disabled adults.
Memory Care Director – West Yarmouth
Full-time: The Memory Care Director (MCD) serves as the dementia care expert for the community, leads all aspects of the Memory Care Program & plays a pivotal role in ensuring the well-being, safety, & comfort for our Currents residents. Primary responsibilities include oversight of memory care staff, implementation of Maplewood standards & best practices, & development & implementation of specialized service plans tailored to the unique needs of each resident. By closely collaborating with other department heads, family members, program staff & care staff, they ensure the delivery of the highest quality of care, lifestyle, therapeutic environment & interventions. A degree in social work, nursing, psychology, gerontology or therapeutic recreation or related field; non-degreed individuals with at least 5 years direct dementia-related resident experience preferred. Must have minimum two (2) years’ experience within a senior living environment specializing Alzheimer’s & other dementia-related diseases in a “hands-on” supervisory capacity. Has basic typing skills & computer knowledge; familiarity with MS Word, Excel, Publisher & creative software.
